Summary:
There are three main functions to the replenishment analyst role, Co-Managed Inventory, Order Fulfillment, and Customer Service. Each function and percentage of time will differ and be unique by customer.
Co-managed Inventory
Collaborate with customer buyers or replenishment management to set systemic replenishment parameters, conduct analysis to create appropriate orders and make adjustments for any fulfillment issues.
Understand customers replenishment performance metrics and perform work to meet or exceed metrics.
Provide the customer with daily/weekly/monthly replenishment performance reports.
Customer orders could span multiple Coca-Cola operating companies and supply chain systems.
Order Fulfillment
Work with Coca-Cola Bottling Partners product supply system to ensure orders are fulfilled within the appropriate supply chain process and system (SAP, BASIS, etc.).
Provide direction to production facilities in resolving product shortages and procedural issues to meet CCBSS on time and in full goals.
Report on order shortages, daily/weekly/monthly inventory levels.
Tracks reoccurring out of stock issues and provide resolution.
Provide ad-hoc reporting (outside of normal reporting) to upper management as it relates to volume and performance.
Works with sales and forecasting center of excellence as it pertains to future increases or decreases in demand due to new items, promotions, discontinuations, customer or Coca-Cola supply chain disruptions.
Provide direction to Accounts Receivable teams in resolving invoicing issues.
Customer Service
Provides single point of contact for customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and entering them into the customer service databases (Online Tracker). Customer issues and resolutions must be captured and documented correctly.
Responsible for working with appropriate CCNA and Bottler stakeholders in Sales, Product Supply and Procurement to resolve issues and provide resolution to customers.
Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
Reports monthly customer service scorecard both internally to supply chain management and externally to customers.
Essential job duties and skills:
Analytical skills, understanding of replenishment concepts (Co-Managed).
Strong customer service, process management, problem solving, issue resolution, communication, and presentation skills.
Building collaborative relationships with Peers, Product Supply Systems operational staff, Sales teams and Customers.
Knowledge of Coca-Cola Brands, Product Supply Systems, Order Management, and Customer Services processes and systems.
Sense of urgency, detail oriented, and able to provide clear and thorough documentation.
Must be able to operate independently with minimal daily supervision.
Systems used: SAP, RetailLink, Online Tracker, Analytical tools in Excel, Softphone, SharePoint Knowledge Management
Required Qualifications:
Minimum Required: Associates Degree or Equivalent Work Experience
Minimum of 2 years of experience with logistics and supply chain principles.
Experience in replenishment and inventory management as it relates to product flow.
Individual is required to utilize SAP, and other order management systems, Microsoft Office, and Customer systems to efficiently manage orders.
Bachelor degree
4 plus years of experience with production and/or finished goods planning in Coca-Cola or similar manufacturing and distribution company.
Proficiency in SAP
Preferred Qualifications:
Bachelor degree
4 plus years of experience with production and/or finished goods planning in Coca-Cola or similar manufacturing and distribution company.
Proficiency in SAP